Returns & Exchange Policies

If you are unhappy with your purchase and would like to make an exchange for refund please contact us within 7 days from the date of delivery.

If your request is within the parameters of time allowed, we will offer a refund for the cost of the item paid minus shipping costs.

To start a return, you can contact us at avianna.us@gmail.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@avianna.us.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. You will receive the return label once approved.

If your request is within the parameters of time allowed, we will offer a store credit for the cost of the item paid minus shipping costs.

If more than 15 business days have passed since we’ve approved your return, please contact us at avianna.us@gmail.com.